Store Policy
Thankyou for your order, we appreciate that this can be a difficult and sensitive process. We are here to help so please feel free to contact us at any time with your feedback or queries.
Customer Care
Welcome to Kingdom Glassblowing! We are delighted to have you as a customer. This store policy outlines the terms and conditions for purchases, shipping, returns, and other important information regarding our products and services. By shopping with us, you agree to these terms.
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Ordering
All our products are handcrafted with the utmost care. Please note that due to the nature of glassblowing, slight variations in colour, size, and design may occur.
Order Process
To place an order, simply add items to your cart and proceed to checkout. Ensure all information provided is accurate to avoid delays.
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Payment Methods
We accept major credit cards, PayPal, and other payment methods as specified at checkout.
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Shipping
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Shipping Locations
We ship both domestically within Ireland and internationally. Shipping rates and times will vary based on your location.
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Processing Time
Orders are typically processed within 10 business days. Custom orders may require additional time.
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Shipping Methods
We use reliable shipping carriers to ensure your products arrive safely. Tracking information will be provided once your order has been shipped.
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Shipping Rates
Shipping rates are calculated at checkout based on the weight and destination of the order.
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Returns and Exchanges
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Return Policy
We accept returns on all items within 30 days of delivery. Items must be in their original condition.
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Return Process
To initiate a return, contact us with your order number and reason for return. We will provide instructions on how to return the item.
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Refunds
Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item.
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Exchanges
If you would like to exchange an item, follow the return process and place a new order for the desired item.
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Custom Orders
Custom Order Policy
Custom orders are welcome. Please contact us to discuss your requirements. A non-refundable deposit may be required for custom work.
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Lead Time
Custom orders typically take 2-4 weeks to complete, depending on the complexity of the design.
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Wholesale Enquiries
We welcome wholesale enquiries. Please contact us to discuss your requirements.
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Damaged or Defective Items
Reporting Issues
If you receive a damaged or defective item, please contact us within 7 days of delivery at with photos of the damage.
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Resolution
We will work with you to resolve the issue, which may include a replacement, repair, or refund.
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Privacy Policy
Information Collection
We collect personal information necessary to process your order and provide a smooth shopping experience.
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Information Use
Your information is used solely for processing orders, customer service, and improving our services. We do not share your information with third parties, except as necessary for order fulfillment.
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Contact Information
For any questions or concerns, please contact us at:
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Phone: +353874945628
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Changes to Policy
Kingdom Glassblowing reserves the right to update this policy at any time. Changes will be posted on our website.
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Thank you for shopping with Kingdom Glassblowing. We appreciate your business and are committed to providing you with the best possible experience.